Shipping and Returns

Shipping & Delivery

At Glamnailsprofessional we do our best to process and ship every order as quickly as possible. Below you will find information about the processing, shipping and delivery of your order.

1. Processing your order

Orders are processed on working days.

Processing an order usually takes time 1–2 business days. Once your order has been shipped, you will receive a shipping confirmation with Track & Trace.

2. Delivery time

The average delivery time is 4–7 business days after shipment.

The stated delivery time is an average and not a guaranteed delivery date. The actual delivery time may differ per country, carrier and order.

Delays can be caused, for example, by:

• busy among carriers
• local sorting
• transfer between carriers
• customs controls
• holidays
• or other circumstances within the international shipping network

A delay does not automatically mean that an order is lost.

3. Track & Trace

After shipment you will receive a Track & Trace code with which you can follow the progress of your order.

For international shipments, a package may be transferred to a local carrier during transit. As a result, the tracking information may be temporarily limited or may not show a new update for some time.

It may also happen that a local carrier only registers a tracking update once the package has actually been included in the local network.

A temporary period without a tracking update does not automatically mean that a package is lost.

If your order shows no progress for an extended period of time or the tracking indicates there is a problem, please contact us so we can investigate the shipment.

4. International shipping

We ship internationally.

For international shipping, your order may be processed by multiple carriers. The available tracking information may therefore differ per country and per phase of the transport.

For some destinations, customs controls, local transport conditions or other cross-border procedures may affect the delivery time.

5. Shipping costs

Free shipping from:

€40 • £40 • $40 • 300 DKK • 450 SEK

For orders under the applicable free shipping amount, shipping costs will be displayed during checkout.

6. Check your address

Always check your address details before placing your order.

Did you discover an error immediately after placing your order? Please contact us as soon as possible via:

info@glamnailsprofessional.nl

If your order has not yet been processed, we will try to change the address if possible.

If the order has already been processed or shipped, we can no longer guarantee a change of address.

The customer is responsible for correctly entering the delivery address.

7. Delivery

The carrier registers the delivery of a package in its own delivery system.

For example, an order can be registered according to tracking as:

• delivered to the delivery address
• delivered to a neighbor
• delivered to a secure location
• or delivered to a collection point

If the tracking shows that your order has been delivered but you cannot find the package, please contact us as soon as possible. We can then investigate the available tracking and delivery information.

8. Package to a collection point

If a package cannot be delivered to your home, the carrier can take the package to a collection point.

The carrier determines the available collection location and the period within which the package must be collected.

Therefore, always check the tracking information and any messages from the carrier when your package has been taken to a collection point.

9. Uncollected or refused packages

If a package is presented at a collection point and is not collected within the applicable period, the carrier can return the package.

The same can happen when a package is refused upon delivery.

An uncollected or refused package is not the same as a normal return shipment.

Do you want to return an order because you have changed your mind? Then receive the order and follow the returns procedure as described on our page Returns & Refunds.

10. Damaged order

Please check your order upon receipt.

Is a product damaged? Please contact us as soon as possible via:

info@glamnailsprofessional.nl

Please include your order number and, if possible, include clear photos of the packaging and the damaged products.

Report transport damage before returning a product.

11. Wrong or missing product

Have you received the wrong product or is something missing from your order?

Please contact us as soon as possible via:

info@glamnailsprofessional.nl

State your order number and clearly indicate which product is missing or incorrectly delivered. Whenever possible, include photos of the order received.

12. Returns

Do you want to return an order because you have changed your mind?

1. Fill it return form completely and add it to your return shipment. Without a return form, the return shipment will not be processed.
2. Return the product with a track & trace shipment and email the code to info@glamnailsprofessional.nl. This way you can always prove that the product has been shipped and we can accept it at our warehouse.
3. It return address is the address stated on the returns form, not the address on the package.
4. We are not liable for lost or damaged items.
   

Download and print the return form here

You can find our additional warranty on the page 100% Satisfaction Guarantee.

13. Contact

Do you have questions about the shipping or delivery of your order?

Please contact us via:

Glam nails professional
Email: info@glamnailsprofessional.nl

If you have any questions about an existing order, always mention your order number.