Frequently Asked Questions
Before you send us a message, check if your question is already answered below. There's a good chance you can continue right away without waiting for a response.
Where is my order?
Our delivery time is 5–9 working days. Is it taking longer? Then check here via the tracking page if it has been delivered to your neighbors or a pickup point.
Has the delivery time passed and there is no update in the tracking? Then only contact us – we will then coordinate with the delivery service. Unfortunately, we cannot start an investigation before that time.
I need help with the application
See here our extensive instructions including tips and tricks
I want to return my package
No problem! You have 30 days to return your order, as long as the products are unopened and unused.
👉 Click below to fill out our return form and view the return instructions:
Return form & instructions
Note: return shipping costs are at your own expense.
I want to make use of the 30-day warranty
We’ve got your back! 💖 If you are not satisfied with the result within 30 days, we offer you our money-back guarantee.
👉 Click below to submit your warranty request directly and view the terms:
Request 30 Days Warranty
Note: we always ask for a few clear photos of the result so we can assess what went wrong and help you as best as possible during the process.
