Free shipping from € 40/$ 40. Under this amount we charge € 4.95/$ 4.95 shipping costs.
5-9 working days global shipping including track and trace.
See here what the complete process looks like, after placing an order.
As soon as your order is on the way to you, you will receive a shipping confirmation with an estimated delivery date.
If your package was delivered according to the tracking data, but it has not yet arrived, check via the tracking data whether it was issued to your neighbors or a package point.
If this is not the case and the shipping status five days has not been changed, please contact our Customer Care Team. We then contact the shipping partner to quickly find out where your order is. Before the expiry of these five days, the shipping partners do not take on investigations of "lost" packages. So I am patient, often in the event of a delay, they simply pick up the actual delivery in these days.
If the payment has come through, we will handle your order on workdays within a maximum of 24 hours and we will hand it to one of the carriers.
Yes, as soon as your order has been sent by us, you will receive an e-mail with a tracking number and a tracking link.
Via this tracking link you enter our Sendcloud Tracking Portal, where you can carefully follow the status of your order. You can also copy the tracking code and accurately follow your package and receive notifications on their site or via their app.
We have experienced that some delivery people forget to leave a 'pick -up message'.
In most cases the shipment is at your local post office or has been delivered to one of your neighbors.
It also often happens that it is still delivered within 5 days. This may have to do with internal delays. It rarely happens that your package is "lost". So have patience for a few more days.
If you do not receive any update via the tracking within a few days, please contact our customer care.
In exceptional cases it can happen that a product is missing. It can of course happen that a packer once makes a mistake. It is also possible that the package has arrived damaged and a product may have been lost during transport.
Please contact our Customer Care Team in both cases, we will make this in order.
Worldwide free shipping from € 40/$ 40. Under this amount we charge € 4.95/$ 4.95 shipping costs.
The costs are calculated based on the value in your shopping cart. Digital gift vouchers do not count for the required minimum order quantity, because they are in principle sent to your mailbox for free. The calculation takes place after deduction of all discounts.
As soon as we have handed your order to our shipping service, you will receive a shipping confirmation by e-mail.
In this e-mail you will find your tracking number, with which you can follow your shipment at any time in our systems or directly on the website of the shipping service.
You can click here To follow your order right away.
No worries, you can always see via the tracking data whether your package was delivered to the neighbors or to a post office, for example.
All updates can be found on the Track & Trace page. If you see that the package is being returned to us, please contact us, we will gladly see if we can deliver the package to you again for free.
Other question?
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